fifo88 Privacy Policy

1 Introduction

fifo88 ("we", "us", "our") is committed to protecting the personal data of all individuals who access or use the fifo88 platform at fifo88.asia ("Platform"). This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of personal data in connection with the fifo88 Platform and related services.

This Policy applies to all users of fifo88, including registered Members and unregistered visitors. It should be read alongside the fifo88 Terms & Conditions, which govern the overall contractual relationship between fifo88 and its Members.

By accessing the Platform or registering a fifo88 account, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not consent, please discontinue use of the Platform.

2 Data Controller

For the purposes of this Policy, fifo88 is the data controller — the entity that determines the purposes and means of processing your personal data. fifo88 operates under international gaming authority licensing and processes personal data in accordance with the requirements of that licence and applicable data protection principles.

fifo88.asia is not affiliated with any Malaysian government body or regulatory authority. Malaysian users are responsible for understanding their local data protection rights and legal obligations in respect of online gaming.

Enquiries regarding data processing may be directed to our support team via live chat or email at [email protected]. fifo88 will respond to data-related enquiries within 30 calendar days of receipt.

3 Personal Data We Collect

fifo88 collects the following categories of personal data from users of the Platform:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification document number (for KYC verification).
• Contact Data: Email address, mobile phone number, and residential address.
• Financial Data: Payment method details (including bank account numbers, eWallet identifiers such as Touch n Go or Boost account references), transaction history, and balance information.
• Account Data: Username, encrypted password, account preferences, login history, session duration, and device identifiers.
• Gaming Activity Data: Game types accessed, bet amounts, wager history, wins and losses, bonus usage, and responsible gaming tool settings.
• Technical Data: IP address, browser type and version, operating system, device model, referral URL, and pages visited on the Platform.
• Communications Data: Records of your correspondence with fifo88 support, including live chat transcripts, emails, and submitted feedback.
• Verification Documents: Copies of identity documents, proof of address documents, and payment method verification materials submitted during KYC.

fifo88 does not collect or process special categories of sensitive personal data (such as health, racial, religious, or biometric data) unless specifically required by our licensing authority for AML or responsible gaming compliance purposes, in which case you will be separately notified.

4 How We Collect Your Data

fifo88 collects personal data through the following means:

• Direct Submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or updating your account profile.
• Automated Technologies: Data collected automatically when you access the Platform, including cookies, web beacons, log files, and session tracking technologies that record browsing behaviour and technical device information.
• Third-Party Sources: Identity verification data returned from KYC service providers; fraud detection signals from payment processors; and technical data from analytics service providers. All third-party processors are subject to data processing agreements with fifo88.
• Gaming Activity: Data generated automatically through your use of fifo88's gaming products, including wager logs, game session records, and bonus redemption history.

5 Purpose and Legal Basis for Processing

fifo88 processes your personal data only where a valid legal basis exists. The following table summarises the primary purposes of data processing and the legal basis for each:

• Account Registration and Management — Necessary for the performance of the contract between you and fifo88.
• KYC Identity Verification — Legal obligation under our gaming licence and applicable AML regulations.
• Payment Processing (Deposits and Withdrawals) — Necessary for the performance of the contract and legal obligation.
• Fraud Prevention and Platform Security — Legitimate interests of fifo88 in protecting the Platform and its users from fraudulent activity.
• Responsible Gaming Compliance — Legal obligation under our gaming licence, including age verification, self-exclusion management, and problem gambling monitoring.
• Customer Support — Necessary for the performance of the contract and fifo88's legitimate interests in providing service quality.
• Platform Analytics and Improvement — Legitimate interests of fifo88 in understanding how the Platform is used and improving user experience.
• Marketing Communications — Where you have given explicit consent to receive promotional communications from fifo88. You may withdraw consent at any time by contacting support.
• Legal Compliance and Regulatory Reporting — Legal obligation, including reporting to our licensing authority as required.

6 Data Sharing and Disclosure

fifo88 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. fifo88 shares personal data with third parties only in the following circumstances:

• Game Content Providers: Licensed game studios and live dealer operators (such as Evolution Gaming, Pragmatic Play, PG Soft) receive the minimum data necessary to facilitate gameplay and verify player eligibility.
• Payment Processors: Financial institutions and eWallet operators (Maybank, CIMB, Public Bank, Touch n Go, Boost) receive transaction data necessary to process deposits and withdrawals.
• KYC and Fraud Prevention Providers: Identity verification and fraud detection service providers process identity documents and transaction data to complete KYC checks and detect suspicious activity.
• Regulatory Authorities: fifo88 may be required to disclose personal data to our licensing authority, financial intelligence units, or law enforcement agencies pursuant to legal obligations or regulatory requirements.
• Professional Advisers: Legal, accounting, and audit professionals may access personal data where necessary for the provision of professional services to fifo88, subject to professional confidentiality obligations.

All third-party data processors engaged by fifo88 are bound by data processing agreements that require them to process personal data only for the specified purposes, maintain appropriate security measures, and comply with applicable data protection standards.

7 Cookies and Tracking Technologies

fifo88 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Strictly Necessary Cookies: Essential for Platform functionality including session management, login state, and security features. These cookies cannot be disabled without affecting your ability to use the Platform.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users navigate the Platform — including pages visited, time on site, and navigation paths — to help fifo88 improve the user experience.
• Fraud Prevention Cookies: Device fingerprinting and session integrity cookies used to detect and prevent fraudulent account access and payment abuse.
• Preference Cookies: Store your language preferences, display settings, and other personalisation choices to improve your experience on return visits.

You may manage non-essential cookies through your browser settings. Disabling certain cookies may affect Platform functionality. fifo88 does not use cookies for third-party advertising profiling or cross-site tracking for commercial purposes.

8 Data Retention

fifo88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory obligations. The following general retention periods apply:

• Account and KYC Data: Retained for the duration of the account relationship and for a minimum of 5 years following account closure, as required by AML regulations and our licensing authority.
• Transaction and Gaming Activity Records: Retained for a minimum of 5 years following the date of the transaction, in compliance with financial record-keeping requirements.
• Support Communications: Retained for 3 years following the close of the relevant support case, unless a longer period is required for dispute resolution.
• Technical and Analytics Data: Anonymised aggregated analytics data may be retained indefinitely. Non-anonymised technical data is retained for up to 24 months.

Where retention is required by law or regulatory obligation, fifo88 will retain data for the period specified even where an account closure or deletion request has been received. You will be informed where this is the case.

9 Data Security

fifo88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the fifo88 Platform;
• Encryption at rest for stored sensitive data including identity documents and financial records;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Two-factor authentication requirements for staff accessing systems that hold personal data;
• Regular security assessments and penetration testing of Platform infrastructure;
• Incident response procedures for detecting, containing, and notifying affected users of any data breaches.

Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own fifo88 login credentials and should report any suspected unauthorised account access to fifo88 support immediately.

10 Your Data Rights

Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by fifo88:

• Right of Access: You may request a copy of all personal data fifo88 holds about you. Requests will be fulfilled within 30 calendar days.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. Account profile data can be updated through Account Settings for many fields; for KYC data, contact support.
• Right to Erasure: You may request deletion of your personal data. Note that fifo88 may be required to retain certain data for regulatory and legal compliance purposes and will inform you where erasure is not possible in full.
• Right to Restriction: You may request that fifo88 restrict processing of your data in certain circumstances, such as where you contest the accuracy of the data while a correction request is being assessed.
• Right to Data Portability: Where processing is based on your consent or contract performance, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. Where an objection is raised, fifo88 will cease the relevant processing unless compelling legitimate grounds exist.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, contact fifo88 support via live chat or email at [email protected]. fifo88 may request identity verification before processing data rights requests to ensure requests are made by the account holder.

11 International Data Transfers

fifo88 operates under international gaming authority licensing and its infrastructure may involve the processing or storage of personal data in jurisdictions outside Malaysia. Where personal data is transferred internationally, fifo88 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.

Safeguards for international transfers include contractual data protection clauses with receiving parties, requiring them to process data only for specified purposes and maintain appropriate technical and organisational security measures.

12 Children's Privacy

The fifo88 Platform is strictly for adults aged 21 years and above. fifo88 does not knowingly collect or process personal data from individuals under the age of 21. If fifo88 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be suspended.

If you believe a person under the age of 21 has registered on or accessed fifo88, please contact support immediately. fifo88 takes underage access seriously and enforces mandatory KYC age verification for all accounts prior to permitting deposits or wagers.

13 Changes to This Privacy Policy

fifo88 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — such as changes to the categories of data collected, new third-party sharing arrangements, or changes to data retention periods — fifo88 will notify registered Members by email to the address on file prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should cease using the Platform and may contact support to close your account.

14 Contact Us

For questions, requests, or concerns regarding this Privacy Policy or fifo88's data processing practices, please contact the fifo88 support team through any of the following channels:

• Email: [email protected]
• Live Chat: Available on-site 24/7 via the live chat widget on fifo88.asia
• Response Time: fifo88 will respond to data-related enquiries within 30 calendar days of receipt

fifo88 takes data privacy seriously. All enquiries are treated confidentially and handled by personnel with appropriate data protection training.